Terms and conditions for sale

Introduction

This purchase is governed by the following terms and conditions for consumer sales of goods over the Internet. Consumer purchases online are primarily regulated by the Contract Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act. These laws grant the consumer non-waivable rights. The legislation is available at www.lovdata.no. The terms of this agreement are not intended to limit the statutory rights of the consumer, but rather to outline the key rights and obligations of both parties in the transaction.

These terms and conditions are prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, see the Consumer Authority's guide here.

1. The Agreement 

The agreement consists of these terms and conditions, the information provided in the ordering solution, and any specifically agreed terms. In the event of a conflict between the information, the specifically agreed terms shall prevail, provided they do not conflict with mandatory legislation.

The agreement is further supplemented by relevant legal provisions governing the sale of goods between businesses and consumers.

2. The Parties

The seller is Wikdahl Lås & Sikring, Gettesvingen 14, 7716 Steinkjer, post@lasdirking.no, +47 981 04 120, organization number: 936 210 309, hereinafter referred to as the seller.

The buyer is the consumer who places the order, hereinafter referred to as the buyer.

3. Price

The stated price for the goods and services is the total amount the buyer shall pay. This price includes all taxes and additional charges. Any costs not disclosed by the seller prior to purchase shall not be borne by the buyer.

4. Conclusion of Agreement 

The agreement is binding for both parties once the buyer has submitted their order to the seller.

However, the agreement is not binding if there has been a typographical or input error in the seller's offer in the online ordering system or in the buyer's order, and the other party realized or should have realized that such an error existed.

5. Payment

The seller may request payment for the item from the moment it is dispatched to the buyer.

If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the item is shipped.

For invoice payments, the invoice will be issued to the buyer upon dispatch of the item. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 may not pay by post-payment invoice.

Our payment options are Vipps, bank transfer, and invoice (14 days).
For payment by invoice (14 days), an email must be sent to bestilling@lasdirking.no including the following information: Full Name, delivery address, invoice address, email address, which items you wish to order, and quantity. By placing an order via email, you confirm that you have read and accepted our privacy policy and terms of sale. 

6. Delivery

Delivery is considered completed when the buyer, or the buyer's representative, has paid for the item and taken possession of it.

If the delivery time is not specified in the ordering system, the seller shall deliver the item to the buyer without undue delay and no later than 30 days after the customer's order. The item shall be delivered to the buyer unless otherwise specifically agreed between the parties.

The shipping methods we offer are with Posten and PostNord:
Letters up to 350g and parcels up to 10kg with Posten.
Parcels up to 10kg with PostNord.

We deliver throughout mainland Norway. For delivery to Svalbard and Jan Mayen, please contact post@lasdirking.no.

Our delivery times for stocked items at our local warehouse are 3–5 business days. For items ordered from suppliers abroad, longer delivery times may occur, normally 2–3 weeks.

7. Risk of the Item

The risk for the item passes to the buyer when they, or their representative, have received the item in accordance with section 6.

8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of their intention to exercise the right of withdrawal within 14 days from the start of the withdrawal period. All calendar days are included in the period. If the deadline falls on a Saturday, public holiday, or other non-working day, it is extended to the next working day.

The deadline is considered met if the notice is sent before the expiry of the period. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be given in writing (withdrawal form, email, or letter).

The withdrawal period begins:

• For single-item purchases, the day after the item(s) are received.

• For subscriptions or agreements involving regular delivery of identical items, the day after the first shipment is received.

• For purchases involving multiple deliveries, the day after the final delivery is received.

The withdrawal period is extended to 12 months after the original deadline if the seller fails to inform the buyer of the right of withdrawal and provide a standardized withdrawal form before the agreement is entered into. The same applies if the seller fails to inform about the conditions, deadlines, and procedures for exercising the right of withdrawal. If the seller provides this information within the 12-month period, the withdrawal deadline expires 14 days after the buyer receives the information.

When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days after the notice of withdrawal is given. The buyer covers the direct costs of returning the item unless otherwise agreed or the seller has failed to inform the buyer that return costs are to be borne by the buyer. The seller may not charge a fee for the buyer's use of the right of withdrawal.

The buyer may examine or test the item in a reasonable manner to determine its nature, characteristics, and functionality without forfeiting the right of withdrawal. If the examination or testing exceeds what is reasonable and necessary, the buyer may be liable for any reduction in the item's value.

The seller is obligated to refund the purchase amount to the buyer without undue delay and no later than 14 days from the date the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold the refund until the item has been returned or the buyer has provided documentation that the item has been sent back.

You can find the right of withdrawal form here. 

9. Complaints

If your item has defects or faults, you are entitled to make a complaint. Please contact us by email at post@lasdirking.no and include photos and a description of the issue—we'll find a solution! If you discover a defect or fault, do not use or dispose of the product without agreement from us. Incorrect installation or misuse of the item does not entitle you to a complaint. If the item is to be returned after agreement with us, we will of course cover the return shipping cost.

Email: post@lasdirking.no

10. Returns 

How to return an item to Låsdirking.no:

1. Fill out the enclosed withdrawal form. If you are missing the form, you can download it here.

2. Pack the item(s) securely to prevent damage during shipping.

3. Attach a new return label over the original shipping label if using the same packaging. The return label can be created using the links below and printed at a pickup point, then affixed to your package.

Create your return label here: PostNord

Return shipping is paid by the customer.

Send the package to:

Wikdahl Lås & Sikring
Gettesvingen 14,
7716 Steinkjer,
Norway

Important Information About Returns

We recommend that you first collect the package before returning it using a generated label via PostNord. You must create the label yourself, but PostNord can print it for you. This will significantly speed up the processing of your return, and you will be able to track it using the tracking number.

To receive a full refund for a return or withdrawal, the item must be returned in the same condition as when you received it. This means the item must not be used. An item showing signs of use or wear will not qualify for a full refund.

11. Delay and Non-Delivery – Buyer's Rights and Deadline for Claims

If the seller fails to deliver the item or delivers it late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act, depending on the situation, withhold payment, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.

For evidentiary purposes, claims related to breach of contract should be submitted in writing (e.g., by email).

Fulfillment

The buyer may insist on the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would entail a significant inconvenience or cost for the seller that is disproportionate to the buyer's interest in having the seller fulfill the agreement. If the obstacle is resolved within a reasonable time, the buyer may still demand fulfillment.

The buyer loses the right to demand fulfillment if they wait an unreasonably long time before asserting the claim.

Cancellation

If the seller does not deliver the item at the agreed time, the buyer must urge the seller to deliver within a reasonable additional deadline. If the seller fails to deliver within this extended deadline, the buyer may cancel the purchase.

The buyer may also cancel the purchase immediately if the seller refuses to deliver the item. The same applies if timely delivery was essential to the agreement, or if the buyer has informed the seller that the delivery time is critical.

If the item is delivered after the extended deadline set by the buyer or after a delivery time that was essential to the agreement, the buyer must assert the cancellation within a reasonable time after learning of the delivery.

Compensation

The buyer may claim compensation for losses incurred due to the delay. However, this does not apply if the seller can prove that the delay was due to an obstacle beyond the seller's control that could not reasonably have been foreseen at the time of the agreement, avoided, or overcome.

12. Defects in the Item – Buyer's Rights and Complaint Deadline

If the item has a defect, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. The buyer is always considered to have complained in time if the notice is given within two months of discovering the defect. Complaints may be made no later than two years after the buyer took possession of the item. If the item or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with Chapter 6 of the Consumer Purchases Act, depending on the situation, withhold payment, choose between repair and replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller.

Complaints to the seller should be made in writing.

Repair or Replacement

The buyer may choose to demand that the defect be repaired or that a similar item be delivered. However, the seller may refuse the buyer's demand if fulfilling it is impossible or would cause unreasonable costs for the seller. Repair or replacement must be carried out within a reasonable time. As a general rule, the seller is not entitled to more than two attempts to remedy the same defect.

Price Reduction

The buyer may demand a suitable price reduction if the item is not repaired or replaced. This means that the ratio between the reduced and agreed price should correspond to the ratio between the item's value in defective and contractual condition. If special circumstances apply, the price reduction may instead reflect the significance of the defect to the buyer.

Cancellation

If the item is not repaired or replaced, the buyer may also cancel the purchase if the defect is not insignificant.

13. Seller's Rights in Case of Buyer's Breach

If the buyer fails to pay or fulfill other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with Chapter 9 of the Consumer Purchases Act, depending on the situation, withhold the item, demand fulfillment of the agreement, cancel the agreement, and/or claim compensation from the buyer. The seller may also, depending on the circumstances, claim interest for late payment, debt collection fees, and a reasonable fee for unclaimed goods.

Fulfillment

The seller may uphold the purchase and demand that the buyer pay the purchase amount. If the item has not been delivered, the seller loses this right if they wait an unreasonably long time before asserting the claim.

Cancellation

The seller may cancel the agreement if there is a material breach of payment or other significant breach by the buyer. However, the seller cannot cancel the agreement if the full purchase amount has already been paid. If the seller sets a reasonable additional deadline for payment and the buyer fails to pay within this period, the seller may cancel the purchase.

Interest for Late Payment / Debt Collection Fees

If the buyer fails to pay the purchase amount according to the agreement, the seller may claim interest in accordance with the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Debt Collection Act.

Fee for Unclaimed Non-Prepaid Goods

If the buyer fails to collect unpaid goods, the seller may charge a fee. This fee may only cover the seller's actual expenses incurred in delivering the item to the buyer. Such a fee cannot be charged to buyers under the age of 18.

14. Warranty

Any warranty provided by the seller or manufacturer grants the buyer rights in addition to those already provided by mandatory legislation. A warranty does not limit the buyer's right to make claims for delays or defects under sections 9 and 10.

15. Personal Data 

The seller is the data controller for personal data collected. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store personal data necessary to fulfill the obligations under the agreement. The buyer's personal data will only be disclosed to third parties if necessary to fulfill the agreement with the buyer, or in cases required by law.

16. Dispute Resolution

Complaints must be submitted to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Council for mediation. The Consumer Council can be reached at +47 23 400 500 or www.forbrukerradet.no.